Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We stand behind every chimney sweep, repair, and installation we complete in Milford because we’ve been here since 1984 and we plan to be here thirty more. That changes how you do business. Our 90-Day Done Right Promise means exactly what it says: if something isn’t right, we come back and make it right. In writing. No arguing. No paperwork chase. Russell Haines built this company on a simple idea - a square deal, no surprises on the bill, and a handshake that still means something in Pike County.

Call (610) 991-8179

This isn’t a marketing guarantee designed to sound good on a website. It’s how we answer the phone at midnight when a homeowner smells smoke where they shouldn’t. It’s why our technicians wear uniforms, pass background checks, and carry professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - not whatever’s cheapest at the supply house. When we say done right, we mean it. And we stand behind it.

What’s Covered

• Workmanship that lasts. Every chimney cleaning, cap installation, liner replacement, and rebuild is completed to code by trained technicians who’ve handled the specific conditions Milford chimneys face - freeze-thaw cycles, heavy oak and maple creosote buildup, and the occasional squirrel invasion from the Delaware Water Gap woods.
• Professional-grade parts, no substitutes. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These aren’t brands we picked from a catalog; they’re what we’ve installed and warrantied for decades, and we know how they perform in Pennsylvania winters.
• Leave-no-trace cleanup. Our technicians lay protective coverings, run HEPA-filtered vacuums, and inspect the work area before they leave. If we wouldn’t walk barefoot on your hearth, we haven’t finished.
• On-time arrival, every time. We’ll be there when we say. If traffic on Route 6 or a prior job runs long, our office calls you - a live person, not a robocall - with an updated window and a real ETA.
• Honest pricing with no surprises. The number on your estimate is the number on your invoice. We don’t “find” additional problems once we’re on the ladder, and we don’t pressure you into work you don’t need. Our Level-2 camera inspections end with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman.

Our Satisfaction Promise

If you’re not satisfied, we’re not finished. Here’s how the 90-Day Done Right Promise actually works.

Call us. A live person answers - 24 hours a day, 7 days a week, every day of the year. No voicemail maze, no callback queue, no app to download. You explain what’s wrong. We schedule a return visit, usually within 48 hours, often next-day. The same technician or a senior crew member arrives, reviews the original work order, and fixes the issue. No charge. No debate about whether it’s “covered.” No paperwork for you to dig out of a drawer.

This promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put this in writing because he got tired of watching homeowners get run around by contractors who treated guarantees like optional suggestions. In 42 years, we’ve learned that a company that plans to be in town thirty more years doesn’t win by weaseling out of its word. We win by keeping it.

The 90-Day Done Right Promise covers workmanship and installation issues. It doesn’t cover new damage from storms, chimney fires, or homeowner modifications - but we’ll still come look, still explain what happened, and still give you a straight answer about whether it’s something we can help with under the promise or something that needs a different approach.

Licensed & Insured Backing

Here’s the guarantee behind our guarantee: Hearthstone Chimney Co. is licensed and insured, with coverage that protects your property and our people while we’re on your roof or in your living room. We don’t invent license numbers to sound official, and we don’t carry minimum policies that leave gaps. Our insurance and bonding are current, verifiable, and structured for the actual risks of chimney work - ladder falls, masonry debris, accidental damage to siding or landscaping.

Licensing means we’ve met Pennsylvania’s requirements for chimney and fireplace contractors. Insurance means if something goes wrong, you’re not chasing a handyman through small claims court. For Milford homeowners, especially those in older properties near the historic district or along the river with steep roof pitches, this matters. Chimney work involves heights, combustion systems, and structural elements. The real protection isn’t a promise on a website - it’s the paperwork that backs it up if there’s ever a problem.

Russell Haines has carried this coverage since 1984, through recessions, through industry shakeouts, through every contractor who hung a shingle and disappeared two years later. We’re still here. That’s the guarantee.

How to Use Your Guarantee

If you think something isn’t right, call (610) 991-8179. A live person answers. We’ll pull your work history, review what was done, and get someone out to look. Most issues resolve in a single visit because our technicians are trained to fix problems, not create them. If we made an error, we own it. If it’s something else entirely, we’ll explain that too - photos you can see, plain English you can understand.

Our permanent offers still apply even after guarantee work: $50 off any repair over $250, free second opinions on any written estimate, our $89 seasonal tune-up, and 5% off for seniors and veterans. The guarantee doesn’t replace these; it sits underneath them as the floor you stand on.

Done right - and we stand behind it. That’s not a slogan we brainstormed in a meeting. It’s how we’ve operated in Milford for over 42 years, and it’s how we’ll keep operating as long as Pike County has chimneys that need honest care.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Milford since 1984.