What Milford Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing a homeowner has when they’re standing in their driveway, staring up at a chimney they can’t see inside, wondering who to let into their house. We’ve earned ours the slow way: 42 years of showing up when we said we would, explaining what we found in plain English, and fixing it without drama. Russell Haines still reads every one.
Recent Reviews
We bought our place on High Street last fall and the inspector said the chimney “looked fine.” Russell’s crew ran a camera up there and showed me cracks in the flue I never would have known about. They swept it, lined it with DuraFlex, and I had the photos in my email before they left. Done right - and they stand behind it.
Whitney G., Milford
Our fireplace in the Upper Mill section hadn’t been cleaned in six years. I was expecting a hard sell on a rebuild. Instead, the technician swept it, did the Level-2 inspection, and told me honestly that the liner had another few seasons left if I kept up with annual sweeps. No pressure, just facts. That’s rare.
Raj G., Milford
Called at 8 PM on a Saturday because smoke was backing up into our living room near the Dingmans Bridge area. A live person answered, scheduled us for Monday morning, and the technician arrived in a clean uniform with a background-check badge visible. Creosote buildup was the culprit. Single visit, flat price, no surprises on the bill.
Eric Z., Milford
We had three estimates for chimney cap and crown work. Hearthstone was the only one who took photos from the roof and walked me through why water was getting in at the corners. They used Gelco materials, not the cheap stuff another company quoted. The 90-Day Done Right Promise gave me peace of mind, but honestly, the workmanship speaks for itself.
Jennifer H., Milford
I’m particular about who works on our 1920s colonial near the Historic District. Russell came out personally for the estimate, pointed out where a previous repair had used builder-grade mortar that was already crumbling, and matched the new HeatShield application to the original brick color. Photos you can see, a plain-English verdict. That’s their whole approach.
Whitney G., Milford
After a bad experience with a handyman who “did chimneys too,” I called Hearthstone for a second opinion on a $4,200 liner quote I’d been given. Their free second opinion saved me thousands - the existing liner was code-compliant, just needed a proper sweep and a new cap from Olympia Chimney. They could have sold me work I didn’t need. They didn’t.
Raj G., Milford
Why Customers Trust Us
These reviews keep coming back to the same things because they’re the same things we’ve built the company on since 1984. The 90-Day Done Right Promise isn’t a marketing line - it’s in writing, no arguing, governed by the K.E.Y.S. values code Russell Haines put in place: Krafted right, Every time, Your home first, Standing behind it. If it’s not right, we come back. Period.
Every technician is background-checked and uniformed. Most jobs finish in a single visit. The price we quote is the price on the invoice. And when you call (610) 991-8179, a live person answers - 24 hours a day, 7 days a week - not a voicemail, not a callback queue, not an app.
We work exclusively with professional-grade brands: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes. No shortcuts. We’ll be there when we say.
Call (610) 991-8179 to schedule your chimney cleaning or inspection. Estimates are free, and we’ll show you exactly what we find.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Milford since 1984.